Frequently Asked Questions (FAQ)

No. Each person is allowed only one account. If multiple accounts are found, all of them will be suspended and all bonuses and winnings may be forfeited. This rule exists to ensure fair play.

Click the "Forgot Password?" link on the login page. A reset link will be sent to your registered email or mobile number. Use that link to set a new password. If you can't remember your email either, contact our 24/7 support team.

KYC (Know Your Customer) is the process of verifying your identity. It helps prevent money laundering and fraud. Upload a photo of your national ID or passport. Verification is typically completed within 24 hours. You can play without KYC, but it is required for larger withdrawals.

The minimum deposit is just 50 BDT. You can deposit via mobile banking, bank transfer, or e-wallet. Funds typically appear in your account within a few minutes of depositing.

Wait 15–30 minutes first. If the funds still haven't appeared, contact our live chat team with your transaction ID or a screenshot. Our team typically resolves the issue within 1 hour.

13bajee does not charge any fees for deposits. However, your payment provider (mobile banking or bank) may apply their own fees. Check your payment app before making a deposit.

Most withdrawals are processed within 1–24 hours. Mobile banking is generally the fastest option. Bank transfers may take 1–3 business days. Having your KYC verification completed speeds up the process further.

The minimum withdrawal is generally 100 BDT. The maximum amount depends on your account verification level and chosen payment method. Check the withdrawal page in your account for the latest limits.

Common reasons for withdrawal rejection include: incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. The reason will be sent to your email. Resolve the issue and resubmit, or contact us via live chat for assistance.

After registering, a welcome bonus is automatically credited on your first deposit. To see the latest bonus amount and terms, Promotions Page Read it carefully. Always review the wagering requirements before using a bonus.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, a 1000 BDT bonus with a 10x wagering requirement means you need to wager 10,000 BDT before withdrawing. Terms vary for each offer.

Yes, most bonuses are valid for 7–30 days. If the wagering requirements aren't met within the specified period, the bonus will be forfeited. The validity period starts as soon as the bonus is credited, so make sure to use it in time.

Yes, many slots and casino games can be played for free in demo mode. However, to withdraw any winnings you'll need to play in real money mode. Live Casino games do not have a demo mode.

If you get disconnected, your game state is saved on the server. Simply log back in and you'll resume exactly where you left off. No funds will be lost on any active bets.

The 13bajee game lobby features over a thousand games — slots, Live Casino, table games, Sports Betting, and bingo. New games are added regularly. To view the full list, Game Lobby visit the page.